Nokia 5800 firmware v20: Angel or Devil?

The Nokia XpressMusic touchscreen device finally gets a v20 firmware update and seems like it’s not available for all Nokia 5800. I wonder why.

There, it says “v20 available! Get yourself a copy now! *while stocks last” lol kidding.

Fortunately, when I checked on the device update screen, it says that the new version is available to download and install. I quickly installed it over-the-air(OTA) and I was happy to see my phone booted up with all my data and settings intact, thanks to the user data preservation (UDP) feature which was introduced in Nokia N82.

A screenshot of my firmware info after updating.

I noticed some fixes and changes..

  • Geotagging information now available in Camera (finally).
  • Dictionary application added, with support for multiple languages (as first seen on E66 and E71).
  • App. update application added (as first seen on N85 and N79) – this is used to update individual Nokia applications outside of firmware updates.
  • General operation seems smoother, better performance is various applications, including Gallery, plus screen rotations are faster.
  • Playing back Flash/FLVvideos had less hiccups, especially on YouTube.
  • ‘Search’ on the standby screen now searches phone content as well as on the Internet
  • Bigger tabs above messaging menu and everywhere else.
  • New “Downloads” and “Podcasts” icon and refreshed music player interface.

My excitement was then turned off when I realised the ‘Search function’ leads to an ERROR popup. I was shocked to find out that this new feature added in v20 not able to be used.

Apparently you need to soft reset the phone in order to make it work. To do the soft reset, just press “*#7370#* and the lock code is 12345. It will then reset your phone to look like brand new, without your settings and installed apps… that’s why you need to backup your settings, contacts, sms and calendar entries first before doing the soft reset (you can do this by accesing settings > file manager > backup)

I was happy again cos I can now use the ‘Search’ feature to search contents in my phone….

Another nightmare happened. My gallery now freezes everytime I try to open a photo or video. This, I have no solutions to fix. So the only way for me to access my photos and videos now is through the file manager.

Anyone having the same problem as me after updating the firmware? Do let me know.

  • Frankie Tiong

    Updated mine via OTA. OK except double entries in Contact (solved by selecting SIM Card Contact & then back to Phone Memory), Dictionary, Search & App Update appls didn’t work at first. Solved by deleting an appl or theme. Eureka, works! Now, only issue is the lock code. Somehow didn’t prompt me anymore. Humm… Oh, deleted Buddycloud already. Couldn’t bear with the reboot/weird reboots, sigh…

    • nokiafans

      Any1 can tell me,i use my 5800 connect with wifi to check wether got new firmware o not.but d result is NO LATEST FIRMWARE AVAILABLE…….Why why why,why all of u can even update it

  • Mine everything looks okay! No error prompt when use search…Only thing is the first time, the dictionary can’t be accessed no matter how many times I tap on it. But it seems like things haven’t got refresh the first round. Then I restart the phone and voila…everything is great again…Btw, I updated via NSU.

    One thing hor…all the theme can’t be used because the tab has been change from clicking on the tiny arrow to tap on the larger tab. So…no choice currently….use the default theme lor…any theme you recommend???

  • erm..i cant update when i using OTA…ha…

  • Kelvin

    Updated over NSU.. but sian lor
    1. alot of apps deleted
    2. some handy apps lost their registration
    3. system error on search and clock strange no one mentioned clock, cos i just couldn’t set alarm or do anything

    had to do a hard reset *#7370# i think, need to google it again.. then it solved the problem but all my contacts, everything got erased

    but the good thing is, i noticed the qwerty keyboard is easier to type and has bigger letters, improved performance overall and faster, not extremely fast like some people say. maybe they used to install alot of apps tt’s why it’s slow overall.

    i think most of the built in apps in my 5800xm is good enough and uses less memory than 3rd party apps.

    so if i were to say upgrade or not, upgrade. but better backup first hor, don’t say no warning

  • JonnyBruha

    I haven’t had either of those problems. I updated with NSU and didn’t have to format afterwards.

    My favorite part about it is the darker tones to the theme. The icons during a call are more black and white than the weird teal and gray like they were before. It looks much better.

  • What are you using for Screenshots of your 5800?

  • buddy cloud gt bug after update to new version, when u close the program…5800 will auto restart….

  • Kelvin

    best taskman also got problem, after update cannot re-install, certificate error. it’s imo better than handy taskman

  • aiyoo…
    every body upgrade the firmware??
    want to solve problem…
    came new problem..
    i just choose to stay in ver.11
    my 3rd party app still ok..
    i have many pretty theme..
    why must upgrade???
    if u feel ok just now..
    if the older ver. got many problem to you
    then u upgrade…

  • endlessz

    wow..that is a nightmare..
    should we stay on the previous firmware then? v12 was it?

  • nokiafans

    Any1 can tell me,i use my 5800 connect with wifi to check wether got new firmware o not.but d result is NO LATEST FIRMWARE AVAILABLE…….Why why why,why all of u can even update it

  • Ben

    Tried to update mine through OTA and WiFi and Nokia Updater – neither worked 🙁 – all said “No updates available”… WHY… oh why….

  • shenmah

    same problem as me too! keep getting no firmware updates available.

  • Ben

    For all who have been trying to update but didn’t manage to – NO SCAT! Just called up Nokia’s Service Centre @ 1 U and was told that the new firmware should be in by next week…

    Once it’s in, no worries about OTA or a hefty download. Just pop by, wait for an hour or so and VOILA!

  • nokiafans

    halo,when is d version 20 firmware release?????????????

  • therese

    Just updated mine yesterday via Nokia Software Updater. Couldn’t get it via OTA. Everything’s running swell, just that my Chinese language is gone.

  • nkdin

    hey im having problem updating la… i use NSU the download doesnt complete ever… nvr even reach 20mb… then if i try OTA it says no update… how ah?

  • dr_mostafaomran

    wifi is corrupted now 🙁 🙁 🙁